Melbet Customer Care

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11 October, 2023 (UPDATE 18 April, 2024)
5 minutes to read

Melbet is a popular betting and online casino site that has been offering its services to Kenyan players since 2012. With over 400,000 users and over 1,000 daily events, it is easy to see why Kenyan bettors love this sportsbook. Regardless of their service quality, sometimes you encounter an issue while using their platform. This blog post will discuss the different methods to contact customer care and what problems they can help you with. 

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About Melbet

About Melbet

Melbet is an international gambling hub owned and operated by GAMETOSHA in Kenya. The Sportsbook offers a unique and diverse betting platform with over 60 sports and 1000+ daily events.  

For more information about the sportsbook, read our full Melbet Kenya review.

How Do I Contact Melbet Customer Support?

The online betting platform knows that issues arise, and players want instant solutions. For this reason, they offer multiple points of contact for players. Let us take a look at every option available: 


Kenyan bettors can have their issues resolved by a live agent as quickly as possible via phone. Call the Melbet contact number: 0800723007. The number works 24/7. 


If you are not much of a talker, send a detailed email about the issue. Depending on your complaint, there are different departments to contact. 

DepartmentEmail Address
For General Queries
For PR and Advertising
For Security Issues

Most Kenyan players should contact if they have any general issues with deposits, withdrawals, or account issues. 

Via Social Media 

Many bookmakers provide customer care via social media channels like Facebook, Whatsapp, Twitter, and sometimes Telegram. However, Melbet is different. If you need to contact an agent, use other methods mentioned in this article. 

Other Technical Support Channels

The Sportsbook offers a live chat option for Kenyans. To access the live chat: 

  1. Visit
  2. At the bottom right corner, you will see a white and green text bubble with “ASK A QUESTION.”
  3. Сlick on the text bubble and write your complaint. 

Remember that the response time for live chat online support will differ depending on your issue.

How Melbet Customer Care Can Assist You

New and existing users need help with using the platform.  Here are some of the issues the bookmaker’s agents assist with.

Deposit Not Showing 

In the case that you have successfully made a deposit but your betting account does not reflect it. This is a good reason to get in touch with an agent and have the problem resolved immediately.

Difficulties Logging in or Registering an Account

Whether you are a new or existing customer, having difficulties with registration and logging in can be frustrating. However, reach out to customer care before you take your frustration out on your computer or mobile device. 

Problem With Account Verification 

To start enjoying all the great features of Melbet, you have to verify your identity. It is usually straightforward, but call the helpline if you are having problems.


Melbet Conclusion

Customer Care services for online betting are critical for bookmarks to make the experience for players seamless. Melbet Kenya provides several communication channels and a team of professionals ready to answer all your queries. 


What is the support number, Melbet?
The free toll number is 0800723007.
How to contact support Melbet?
There are several ways to contact support. Those methods include: 
Can I phone support Melbet?
Yes, you can phone support. 

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