MozzartBet Customer Care

If you are looking for a bookmaker with a license, high odds, fast payouts, and a friendly customer support team in Kenya – MozzartBet is your choice!

You can find a comprehensive line of sporting events and an online casino here. Also unique to the MozzartBet sportsbook is that there are daily and weekly Jackpots where you can win up to 20 million!

When choosing a bookmaker, it is essential to focus on the attitude of customers. It doesn’t matter whether you are betting for fun or money – you always want to realize that you can always ask any questions, and they will be answered promptly and in simple language.

MozzartBet Customer Care

If you have decided to join MozzartBet in Kenya, you must know what to do in unforeseen situations.

First of all, we want to mention the excellent website of the bookmaker. You can find the button “Help” in the upper right corner. By clicking on which, you will be redirected to the assistant page. 

Here, you will be able to ask a question concerning the service.

Also, on the “Help” page, you can find active links to 3 valuable resources:

1. Tutorials
   In this tab, you can find video tutorials on the main processes you may encounter while interacting with the site.
2. Frequently Asked Questions
   In this window, there are many answers to questions you may have.
3. Customer Support
   MozzartBet support. Here, you can find contacts for contacting support. Further, we will consider all types of communication.

If you are still looking for the answer to your question or want more details about your inquiry, please contact support.

You can use any convenient way to contact the MozzartBet customer support team.

Call Center

By calling this number, you can directly contact the customer support team and ask all your questions.

Email

If you prefer mail as a communication resource – write a message to mail. In the subject line of your email, please specify the topic of your problem. In the body of the email, please describe the issue and additional information (if necessary).

Social Media

Today, social media is taking more and more place in our lives. MozzartBet keeps up with the trends and offers its customers the opportunity to connect with them via social media. 

We recommend using these communication channels if you use Facebook, Instagram, or Twitter.

Messenger

WhatsApp Messenger. You can also directly write to customer service via this messenger.

In What Cases Do I Contact Support?

Let’s see in what circumstances and situations you may need help from the customer support team. Here is the list of questions that most players often have:

Cancelation of a Sports Bet

If you have made a bet and, for some reason, decide to cancel it, it’s okay. You can do it very simply. 

Cancel your bet via SMS by sending Cancel#yourBetID to 29990.

Forgotten Password

If you forget your password, that is not a problem either. You can write to the support department to change your password yourself. 

Just send an SMS with the word “RESET” to 29990.

We also recommend using a complex password using different letters, numbers, and symbols. It should be easy for you to remember.

Questions About Withdrawal Fees

Betting companies or payment systems may charge you a commission when you withdraw your winnings. In the case of MozzartBet in Kenya, they are deficient. This is another reason to choose MozzartBet. 

Ali Mwangi